Installing and using the Authenticator App

Step 1

Choose the mobile app

Open a browser on your computer and go to portal.office.com. Sign in to your Office 365 for business account.

Use these steps if you see this screen:

Click Set it up now.
Choose Mobile app from the dropdown.
Make sure "Receive notifications for verifications" is selected. Click Set up.

Use these steps if you see this screen:

Click here.
In the drop down box under What's your preferred option, choose Notify me through app.
Check the box for Authenticator app or Token, and then click Set up Authenticator app.

Step 2

Wait for configuration pop-up box.

You should see a window on your computer that looks like this.

STEP 3

Add account to Microsoft Authenticator

Open the Microsoft Authenticator app on your phone.
Tap the + > Work or school account.
Use your phone to scan the QR square that is on your computer screen.
Notes:
- iPhone users may have to enable the camera in Settings in order to scan.
- If you can't use your phone camera, you'll have to manually enter the 9 digit code and the URL.
Your account will be added automatically to the app and will display a six-digit code.

Step 4

Confirm activation status on your computer

Switch back to your computer and click Done.
Now wait for the Checking activation status text to finish configuring your phone.
When it's complete, you'll be able to click the Contact me button on the right.
Note: If configuration fails, just delete retry the previous steps again.

Step 5

Approve sign in on your phone

Switch back to your phone and you'll see a notification for a new sign in.
Go to the Microsoft Authenticator app.
Tap Approve to allow it.

Step 6

Finish set up

Back on the computer, follow any prompts that you might see such as adding a mobile number.
You're good to go!

From now on, whenever you have a new sign in or add your Microsoft 365 work or school account to an app, you'll open the Authenticator app on your phone and tap Approve.